Review Queue
Approve or reject runs paused on a Human Review step.
What is the Review Queue
When a real run reaches a Human Review step it pauses and appears in the Review Queue (sidebar → Review Queue). The badge on the sidebar shows how many are waiting. Each item shows what needs a decision and the workflow it came from. Filter by status, severity or assignee.
Who can review and assigning
Anyone with the Support Agent role or above can decide reviews; Viewers can see the queue but not decide. A "Review needed" notification goes to the bell of everyone who can review. A review can be assigned or reassigned to a specific member (one at a time or in bulk).
Available actions
- Approve — the run continues down the approved branch.
- Approve with edits — change the output, then approve.
- Reject — the run continues down the rejected branch.
- Add a comment with your decision.
- Assign or reassign — hand the review to another member.
- Bulk approve, reject or assign several reviews at once.
Common questions
A run has been waiting too long
Decide it in the Review Queue or reassign it to someone available. To stop runs waiting forever, set a timeout on the Human Review step; the run then follows the timeout branch.
Reviewer never got notified
Review alerts go to the notification bell of everyone with the Support Agent role or above. Check the reviewer's role in Settings → Team. There are no email alerts for reviews yet.
Related guides
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