Service Level Agreement
Which plans include an uptime SLA, and support response targets.
Overview
Elite and Enterprise customers get a separate uptime SLA. The exact uptime target and service credits are set out in your agreement or order form; Enterprise terms can be negotiated. Free, Basic, Pro and Business workspaces use the platform on a best-effort basis without SLA coverage.
Need the SLA terms?
Email support@fluxosuite.com with your workspace ID, or sales@fluxosuite.com if you're considering Enterprise.
Support response targets
| Plan | Channel | Ticket reply |
|---|---|---|
| Basic | Within 24 hours | |
| Pro | Priority email | Within 24 hours |
| Business | Priority email | Within 24 hours |
| Elite | Priority email + uptime SLA | Within 4 hours |
| Enterprise | Named support contact | Within 4 hours |
What an SLA doesn't cover
- Scheduled maintenance announced in advance.
- Problems caused by your own configuration (for example workflow loops or revoked credentials).
- Outages at third-party services Fluxo Flow or your workflows depend on (for example your AI provider or a connected app).
- Features marked beta, preview or coming soon.
Live status
Live platform health and incidents are published at https://flow.fluxosuite.com/status.
Related guides
Last updated . New to Fluxo Flow? See what it does and how pricing works.